Frequently Asked Questions (FAQs)

Service related

Definitely. We understand the importance of having experienced and reliable interpreters for any event. Some of the major steps taken by us for selecting our interpreters are:

  • We ensure that the interpreters are not just experienced in interpreting but they are specifically experienced in Remote Simultaneous Interpreting (RSI).
  • All our interpreters have formal qualification in interpretation and we also validate their experience by way of references.
  • We ensure that the interpreters have a technical setup in place with a stable internet connection.
  • Our interpreters have professional membership of reputed associations such as AIIC, ATA and ITI.

We will start with six languages initially:

  • Spanish (LAS)
  • German
  • Portuguese (BR)
  • Arabic
  • Hindi
  • Turkish

Then, we we plan to add the below languages:

  • French
  • Japanese
  • Russian
  • Korean
  • Italian
  • Mandarin
  • Bengali (India)
  • Indonesian
  • Vietnamese
  • Thai
  • Burmese
  • Urdu
  • Marathi
  • Tamil
  • Javanese
  • Gujarati

We have selected some of the frequently requeseted topics:

  • Training/Education
  • Business/Financial
  • General
  • IT
  • Tourism/Travel
  • Marketing
  • Technical/Engineering

If you would like to request any other topics or domains, then please feel free to let us know using our Got Feature Request/Suggestions button or using the Contact Us form. We will be happy to add them to our list of topics at the earliest.

We are unique in many ways and some of the major ones are:

  • You can generate instant quotation in just 5 minutes.
  • Our packages are modular and you can customize them as per your event requirements.
  • We provide interpretation in not only European languages but also in Indian, Asian and Middle Eastern languages.
  • You get personalized service from our experienced team before the event as well as after the event.
  • We take due care in selecting the interpreters for the events. Some of the major steps taken by us for selecting our interpreters are:
    • We ensure that the interpreters are not just experienced in interpreting but they are specifically experienced in Remote Simultaneous Interpreting (RSI).
    • All our interpeters have formal qualification in interpretation and we also validate their experience by way of references.
    • We ensure that the interpreters have a technical setup in place with a stable internet connection.
    • Our interpreters have professional membership of reputed associations such as AIIC, ATA and ITI.
  • We are backed by a proven track record of more than 20 years in successfully providing language services to our customers worldwide.

You must order the package atleast 10 days before the main event to help us make the necessary arrangements.
In case you are using Purchase order as the payment option then you must ensure that you are giving us 10 working days after the payment is received.

  • As a user: Running the VS platform on mobile is highly depended on the quality and capacity of the mobile device including the internet bandwidth. We do not recommend video events on mobile. Audio only streaming on mobile devices will run without problems in presence of adequate internet bandwidth. The experience on desktop or laptop will be much better.
  • As a host: You cannot host the meeting using a mobile device at the moment. This is true for all interpreters who will be part of the event.

Other that the Chairman (the President of the meeting), 4 more speakers can be active at one time. They can speak and interact and can switch-on their video at the same time.

Yes you can hold the webinar where the participants information is visible to the other participants and the participants can speak only if the meeting moderator gives them the permission to speak. If you are looking for a meeting where only webinar is streamed and others can interact using chat only, then please contact us and we will share the details and quote to you separately.

Platform related

When you successfully book an event with us, you get an option to specify whether you would like to use your existing webconferecing system like Microsoft Teams, Zoom etc or you would like to use our web conferencing system. Depending on your selection, we setup the event.

In case you opt for our meeting platform then also the meeting/event presenters as well as participants do not need any technical setup. It is a complete web-based platform and the participants can access the interpretation using their browsers. The presenters can share their screen and the participants can get access to recorded multilingual audio/video and translated slides.

The audience can attend the event using their web browsers or mobile phones. They can view the presenter’s shared screen and listen to the interpretation in the language they want. It is very easy to select the interpretation language using our platform.

Your data security is our first priority. We ensure that your data is protected, therefore we do not store any user data after the meeting and even your meetings. All our servers are secured and we offer TLS secured communication with DTLS-SRTP encrypted media streams.

Yes, definitely. Our platform allows for real time interpretation alongside your online event or meeting. The participants do not need to download or install any application, they can simply connect using a link. Additionally, the participants can access the link and attend the meeting using any device.

The participants can use any web conferencing system.  Our platform allows for real time interpretation alongside your online event or meeting. The participants do not need to download or install any application, they can simply connect using a link. Additionally, the participants can access the link and attend the meeting using any device.

Payment related

You can easily place order using our website in just 5 minutes. You need to simply click the Pricing option in the Menu. We have modular packages, which you can customize as per your event or meeting requirements. You can choose from 1-Hour Package, Half Day Package and Custom Package. You will instantly get the price as per your selection along with some attractive features like meeting recording and PPT translation.

You need to pay before the event or meeting so that we can make all the necessary arrangements including booking the interpreters and platform for the booked dates and time. We only confirm the order after the payment in full is received atleast 10 days before the event.

You can select from four payment options:

  • Direct bank transfer: Make a direct wire transfer to our bank account using the below details:
    Bank code (SWIFT / BIC): TRWIBEB1XXX

IBAN (to receive EUR from the EU only): BE63 9670 1187 7008
Account number: 967011877008
Bank Code:  967
Account Holder: Braahmam International Limited
Bank Address:
TransferWise Europe SA
Square de Meeûs 38 bte 40
1000
Brussels
Belgium
Please use your Order ID as the payment reference. Your order will not be confirmed until the funds have cleared in our account.

  • Purchase order (PO): You need to provide your PO number, company name, address, zip code and email. Make sure that the PO number matches with the number mentioned on the PO and the amount matches exactly with the total amount mentioned in the final package price. In case you are using Purchase order as the payment option, then you must ensure that you are giving us 10 working days after the payment is received.
  • Paypal: You need to enter your PayPal email ID. In case you do not have a PayPal account, you can pay using your Credit Card.
  • Credit card: You can use your Credit card. We accept Visa, Mastercard and American Express credit cards.

You can click the My Orders link, on the top right of the page, to go to the Dashboard. Here you can view the details of your Orders, such as the Order Number and Status.

In the Dashboard, you can view the status of your order. The different order status available are:

  • Pending: When the user has not made the payment and it is awaited
  • Processing: When the user has made the payment and it is not being confirmed from our side
  • Reviewed & Accepted: When we check the new order placed and accept the order
  • Cancelled: When the user has cancelled the order.
  • Under Cancellation: When the user has cancelled the order, but we have not confirmed the cancellation yet and the refund is not yet processed
  • Refunded: When the user has canceled the order and we have refunded the amount as well
  • On hold: When the order is kept on hold due to any clarifications required or any problems
  • Failed: When the user tried to place the order, but it did not go through
  • Completed: When the event and order requirements are met and delivered successfully

You can cancel your order from the Dashboard. You can click the My Orders link, on the top right of the page, to go to the Dashboard. Make sure your read the cancellation policy beforehand.

No, you cannot postpone the order. You will need to cancel the order and then book the order again. You can choose to refund the amount in the wallet and use the amount for booking the order again. For more information, please refer to our Payments and Refund policy. You can access the policy link from the website footer.

Yes, you can cancel the order. However, the refund depends on when you cancel the order.

    • In case you wish to cancel the event/booking before confirmation from us, then you will get the full refund.
    • In case you wish to cancel the event/booking after confirmation, then you undertake to pay the following indemnity:
      • 50% of the total price, after the payment has been confirmed by us
      • 80% of the total price, if the cancellation is done less than 1 week prior to the start date of the event
      • 100% of the total price, if the cancellation is done on the day of the event or in the middle of multiple days event

You can cancel the order whenever you want. However, the refund depends on when you cancel the order.

    • In case you wish to cancel the event/booking before payment confirmation, then you will get the full refund.
    • In case you wish to cancel the event/booking after confirmation, then you undertake to pay the following indemnity:
      • 50% of the total price, after the agreement was entered into
      • 80% of the total price, if the cancellation is done less than 1 week prior to the start date of the event
      • 100% of the total price, if the cancellation is done on the day of the event or in the middle of multiple days event

When you cancel the event and choose to return the money to the source, then it may take 7-15 days to reflect the amount back in your source. This processing time depends on the banks and not in our control. Therefore, we are not liable to pay any interest charges for the delay. The money gets returned to the wallet.